FAQ

We're a full-service creative studio based in Southern California. We operate across three divisions — Events (private celebrations), Builds (custom fabrication and trade show booths), and Studio (brand activations and corporate events). We also offer a curated rental inventory for event furniture, backdrops, and decor.

Our Events division serves Los Angeles and Orange County. We do travel throughout Southern California with applicable minimums. For brand activations and company events, we're available beyond Southern California and have completed projects nationwide. Our Builds division ships custom fabrication across the country.

Head to our Contact page and fill out the inquiry form. Your event date and services needed are required fields — the more detail you provide, the faster we can put something together for you. We typically respond within 24–36 hours. If you need to speak with someone sooner, you're welcome to reach us by phone and we'll do our best to connect with you directly.

We recommend booking as soon as your venue and event date are confirmed — whether that's a year out, several months, or just a few weeks away. The sooner you book, the sooner your date is secured and our team is reserved for you. Popular dates fill quickly, so don't wait if you have something in mind.

We specialize in birthdays, baby showers, gender reveals, bridal showers, proposals, baptisms, and other private celebrations. We also handle corporate events and brand activations through our Studio division.

Absolutely. All of our designer-curated packages are fully customizable to your color palette, theme, and vision. We can also create something completely from scratch if you have a specific idea in mind.

Yes! We offer grab-and-go balloon garlands and rental pieces that you can pick up from our Norwalk warehouse and style yourself. It's a great option if you want that Simple Luxe quality on a tighter budget.

Most custom builds take 4–8 weeks depending on the scope and complexity of the project. Simpler pieces may be completed faster, while large-scale trade show booths or multi-element installations may take longer. We'll give you a clear timeline during the quoting process.

We primarily work with plywood, acrylic, and metal, but we're experienced with a wide range of materials. If your project requires something specific, just let us know — we'll find a way to make it happen.

Yes. While our workshop is in Los Angeles, we regularly ship custom builds across the country. We can also provide on-site installation for larger projects — just ask about logistics during the quoting process.

Every build is quoted individually based on materials, labor, complexity, and timeline. We provide detailed, transparent pricing with a clear breakdown so you know exactly what you're paying for — no surprises.

The standard rental period is a full weekend — items are picked up on Friday and returned by Monday during regular business hours. This gives you the full weekend to enjoy your rental without feeling rushed.

Yes, a damage deposit is required at the time of pickup. For single-item self-pickup rentals, the deposit starts at $100 and increases based on the value and quantity of the items being rented. Your deposit is fully refunded upon return, provided everything comes back in its original condition.

Delivery is available for rental orders of $500 or more within Los Angeles and Orange County. Standard delivery is curbside during weekday business hours, with setup available on qualifying orders. A delivery fee applies and is calculated based on distance and order details. Weekend delivery is limited and subject to higher minimums — we prioritize those slots for larger orders and events that include balloon work or additional services. For smaller rental orders, self-pickup from our Norwalk location is the most reliable option and gives you full flexibility on timing. When you inquire, we'll provide everything you need for a smooth pickup — vehicle recommendations, loading requirements, and securing guidelines.

Yes. We require a 50% deposit on most orders to secure your date and begin work on your project. The remaining balance is typically due 1–2 weeks before your delivery or event date, depending on the scope of work and total order amount. Specific terms will be outlined in your invoice.

We accept all major credit and debit cards, bank transfers, and Zelle. Full payment details and instructions are included in your invoice.

All payments are non-refundable once work has begun on your project. Because our work requires advance sourcing, vendor coordination, material purchasing, and at times pre-payments made on your behalf, we are unable to offer refunds at any stage of the process. Your deposit secures your date, reserves our team, and sets the work in motion — once that commitment is made, we turn away other opportunities on your behalf. If a project is cancelled after the deposit is collected, that deposit is forfeited. If a project is paid in full and cancelled within the week of the event or delivery, no refund will be issued. We apply this policy consistently and without exception. We always aim to be upfront about this so there are no surprises — if you have questions about your specific project before booking, we're happy to walk you through everything.